The refund may be reduced pro-rata to reflect the use you have had of the service. You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription. You may have additional refund rights under applicable local law for pre-order purchases if the release date changes nothing in the summary above or below limits any such rights under local law. In those cases, the refund will be sent to your PSN wallet. *We are unable to do this for certain payment methods. You will receive a refund to the original payment method where possible*. If you have not started to download the main product and your order included immediately accessible extra content, this extra content will stop working if you cancel your pre-order. To turn off Automatic Downloads, head to > and untick the checkbox next to “Application Update Files”. Please be aware that downloads will happen automatically if Automatic Downloads are enabled in your system settings. If you have started to download the main part of the order, you will not be able to request a refund. If the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the pre-order, provided that you have not started downloading or streaming the content to your device. You may cancel a pre-order of digital content at any time before the release date and receive a refund. FIFA packs or GTA Cash Packs), boosts and other items that are depleted during gameplay. In-game consumables are items such as virtual currencies (e.g. If you purchase in-game consumables during gameplay, they will be delivered immediately so you will not be able to cancel the purchase. If you purchase in-game consumables on the PlayStation™Store, they will be delivered when you next launch the game, until then you will have up to 14 days from the date of transaction to cancel. game add-ons) included in the season pass. You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming any digital content (e.g. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.ĭigital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty. This option is useful if you’re experiencing system feature issues or a game icon remains on Home after it has been deleted.ĭeletes all user data and restores the PS5 console to its original state.ĭeletes all user data and removes PS5 system software.Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles Select Rebuild Database to scan the drive and create a new database of all content on the system. Select Clear System Software Cache if you’re experiencing system feature issues or performance drops. Restoring default settings won’t delete content on console storage such as games, apps, screenshots, video clips, and saved data. Restores the PS5 console to the default factory settings. Try this option if your PS5 console does not start up properly or you are having storage issues.Īllows you to update the PS5 system software via direct download or a USB storage drive. These options can be helpful when troubleshooting issues with blank screens. Select Change Resolution or Change HDCP Mode.
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